Refund policy

30-Day Satisfaction Guarantee

We want you to feel confident trying DRENNA. Your order is covered by our 30-Day Satisfaction Guarantee, starting from the date your order is delivered.

If DRENNA isn't right for you, you may request a return within 30 days of delivery. Opened and used bottles are eligible under our satisfaction guarantee.

To request a return, contact us at support@drenna.co within 30 days of delivery. Please do not send your order back before contacting us. Our customer support team will provide you with the appropriate return instructions and return address.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as DRENNA cannot be responsible for return packages lost in transit.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact support@drenna.co with your order information and photos of the issue when applicable.

If the issue is confirmed, DRENNA will arrange an appropriate replacement or refund at no additional return-shipping cost to you.

Refunds

Once an approved return has been received and reviewed, your refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Order Cancellations

Orders cannot be canceled after they have been placed. Please review your order and shipping information carefully before completing checkout.

For any questions regarding a return or refund, contact us at support@drenna.co